Delete Your Account & Data

Effective 20 September 2026 · Advista Marketing (P) Ltd

This page explains how to request deletion, what we can delete, and what we are required to keep.

1. How to request deletion

Submit a deletion request using the form below, or email support-dhanda@advistaltd.com or grievances@advistaltd.com. Please send the request from, or state, the email address associated with the account, and name the store it relates to.

2. What we can delete

• Your staff account and sign-in identity.
• Personal details held against that account, such as name and email address.
• Store operational data — sales, inventory, purchase and catalogue records — where you are the store owner asking us to remove the store's data.
• Enrolled devices associated with a removed account or store.

3. What we may have to keep

• transaction and tax records required under applicable law;
• records needed to resolve an open dispute, or to defend a legal claim;
• minimal records of the deletion request itself, so we can show we honoured it.

Where we must retain records, we restrict access to them and delete them once the retention requirement ends. Transaction and tax records are kept for 7 years. Other personal data is kept for 3 years unless a shorter period applies.

4. Data on your device

Deleting server-side data does not automatically clear records held on a store device. To remove local data, sign out of the app and clear the app's storage, or uninstall it.

5. How long a request takes

We aim to acknowledge a request within 48–96 hours and to complete verified deletions within 3 months, excluding transactional data retained as described above. If your request is urgent — for example a lost device — say so in the message and we will prioritise removing access.

6. Request deletion